You will be informed of all areas where our tradesmen require access prior to work commencing.
All work and access areas will be protected by dust sheets.
All our vehicles carry several dust sheets and hoovers.
All tradesmen can use shoe covers – if required.
All our qualified tradesmen are CSCS tested and certificated for Health & Safety purposes.
All our gas engineers are registered with the Gas Safe Register the national gas safety body.
hiflow is also registered with SNIPEF (Scottish and Northern Ireland Plumbing Employers’ Federation) which gives you peace of mind that you are choosing a plumbing business which uses properly trained and qualified operatives.
hiflow holds relevant public & liability insurance to protect our customers and ourselves for trade related incidents.
hiflow will give you a price for the work to be carried out, prior to attending on site.
Should any additional work or parts be needed, we will ensure that you are fully aware of what is required and any additional cost that will be incurred. No additional work will be carried out without your prior agreement. We work on a “no surprise” basis. This is a 2 way relationship and it should ensure that we are both clear of what is expected of each other as your job progresses.
This will ensure a speedy, efficient and cost effective conclusion to your job – with no unexpected issues.
Should a problem occur with any aspect of our service please let us know immediately.
Customer service is the single most important aspect of our business.
We will appoint a dedicated contact for you within hiflow. We will agree an action plan with you ASAP and will ensure this actually happens – to your satisfaction. Your dedicated contact will monitor your problem and keep you updated on its progress.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website