We have guidance on how we hope to SAFELY manage repairs & safety checks over this period.
Admin Team
Our Office staff will ask customer various health questions – which include ;-
Is anyone in the household suffering from Corona Virus – or is Self Isolating ???
We will NOT send an operative in to a property where there is a customer currently with or suspects they are actually suffering from COVID 19 – unless they are isolating in a very remote part of the property – and have not had access to our work or access area within past 72 hours.
If a vulnerable or elderly customer is self isolating for THEIR own safety – and don’t suspect they have the virus – then we can proceed – on the conditions below.
Customer will be ASKED where faulty appliance / issue is located – Which Room ??
Customer to prepare & clear our work area – PRIOR to our operative attending.
No personal effects in immediate area. Such as, Toaster / Kettle / Crockery / Towels / Pet Dish etc.
Complete Area to be wiped clean by customer BEFORE we attend.
This includes area around Gas Meter – if a Gas Safety Check is being carried out.
Our operative WILL NOT PROCEED if the work area has not been cleared back at least a metre – and wiped clean.
Customer to be asked to provide hand washing facilities in house – preferably adjacent to work area & preferably with soap & disposable hand towels – kitchen roll – and a BIN.
Customer to provide a CLEAR PATH FROM FRONT DOOR TO WORK AREA – and back.
Customer to be informed that they must remain 2 metres apart from our operative – at all times.
Customer to be made aware we are attending & to “keep an eye out” for us arriving.
Customer should open & close their own front door, then step back 2 metres or move in to another room.
They can engage with our operative verbally, but MUST stay back 2 metres at all times.
Operatives
All operatives have;- Face Masks / Disposable Gloves / Hand Sanitiser & Anti Bacterial Wipes.
This is for THEIR SAFETY. They will use these as they see fit.
Customers should consider if they too should be wearing PPE – for their own safety.
Our operative will knock the customers door – and then stand back 2 metres.
Customer should open the door and also step back 2 metres – and direct our operative to their work area. Customer can then close their own door.
Customer MUST NOT enter the immediate work area – whilst operative is in house.
They can discuss fault / issue with engineer – whilst remaining 2 metres apart at all times.
Operative will use Hand Wash facilities – hopefully supplied by customer. If Not – He will use own gel & wipes.
Operative will then ask customer to open front door again & to clear a safe path to outside – NOT touching any surfaces.
Is anyone suffering from or suspects they have COVID 19.
If so – They cant have been in work areas in past 72 hours – and must remain isolated and well away or removed from property – during entire visit. Highly unlikely we can attend.
Elderly and vulnerable customers who are self isolating for their own safety – and with NO signs or symptoms – SAFE TO ATTEND.
However – Customer MUST consider PPE of their own – and stay well back.
Customer to monitor arrival – and to open & close ALL doors – STEP BACK 2 metres – go in to separate room – & to clear a path to our work area.
Customer to remain at least 2 metres away from operatives at ALL times. Do NOT enter work area.
Customer to clear & clean work area PRIOR to us attending. NO kettles / toasters / towels etc.
Customer to provide hand washing facilities – and drying facilities – via disposable paper – Kitchen Roll ??
Operative will knock on door and then step back – 2 metres.
Operatives carry ;- Face Masks, Sanitiser Gel, Disposable Gloves & Anti Bacterial Wipes.
This is for THEIR safety. Operative will assess which – if any – of these they will use in a set situation.
Customers should consider whether they too should use PPE etc during our visit. Not compulsory.
Please DO NOT enter work area at any point.
Discussions can be had – but 2 metre Social Distance MUST be maintained at all times.
On completion – Our operative will provide customer with an update on works – NO SIGNING of works.
Customer should then open all doors etc and ensure a safe exit path – and again move away 2 metres – or in to other room.
Customer can then close their own front door – and then may wipe down surfaces where our Operative has been.
Kind Regards
Colin Donaldson
Managing Director
hiflow property services ltd
