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Newswp-admin2020-05-17T10:35:20+01:00

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hiflow property services ltd
9 caledonia street,
dalmuir,
clydebank,
g81 4ex.

tel. 0141 951 2020
email. info@hiflow.biz
vat registation no - 103 9474 23
company registration - sc 391049
gas safe registration no - 013040

registered office -
c/o john m taylor,
chartered accountants,
9 glasgow road,
paisley,
pa1 3qs
Copyright hiflow | All Rights Reserved
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Procedures Around COVID 19 – Corona Virus.

We have guidance on how we hope to SAFELY manage repairs & safety checks over this period.

Admin Team
Our Office staff will ask customer various health questions – which include ;-
Is anyone in the household suffering from Corona Virus – or is Self Isolating ???

We will NOT send an operative in to a property where there is a customer currently with or suspects they are actually suffering from COVID 19 – unless they are isolating in a very remote part of the property – and have not had access to our work or access area within past 72 hours.

If a vulnerable or elderly customer is self isolating for THEIR own safety – and don’t suspect they have the virus – then we can proceed – on the conditions below.

Customer will be ASKED where faulty appliance / issue is located – Which Room ??

Customer to prepare & clear our work area – PRIOR to our operative attending.

No personal effects in immediate area. Such as, Toaster / Kettle / Crockery / Towels / Pet Dish etc.
Complete Area to be wiped clean by customer BEFORE we attend.
This includes area around Gas Meter – if a Gas Safety Check is being carried out.

Our operative WILL NOT PROCEED if the work area has not been cleared back at least a metre – and wiped clean.

Customer to be asked to provide hand washing facilities in house – preferably adjacent to work area & preferably with soap & disposable hand towels – kitchen roll – and a BIN.

Customer to provide a CLEAR PATH FROM FRONT DOOR TO WORK AREA – and back.

Customer to be informed that they must remain 2 metres apart from our operative – at all times.
Customer to be made aware we are attending & to “keep an eye out” for us arriving.
Customer should open & close their own front door, then step back 2 metres or move in to another room.
They can engage with our operative verbally, but MUST stay back 2 metres at all times.

Operatives
All operatives have;- Face Masks / Disposable Gloves / Hand Sanitiser & Anti Bacterial Wipes.
This is for THEIR SAFETY. They will use these as they see fit.
Customers should consider if they too should be wearing PPE – for their own safety.

Our operative will knock the customers door – and then stand back 2 metres.
Customer should open the door and also step back 2 metres – and direct our operative to their work area. Customer can then close their own door.

Customer MUST NOT enter the immediate work area – whilst operative is in house.
They can discuss fault / issue with engineer – whilst remaining 2 metres apart at all times.

Operative will use Hand Wash facilities – hopefully supplied by customer. If Not – He will use own gel & wipes.
Operative will then ask customer to open front door again & to clear a safe path to outside – NOT touching any surfaces.

Key Points

Is anyone suffering from or suspects they have COVID 19.

If so – They cant have been in work areas in past 72 hours – and must remain isolated and well away or removed from property – during entire visit. Highly unlikely we can attend.

Elderly and vulnerable customers who are self isolating for their own safety – and with NO signs or symptoms – SAFE TO ATTEND.
However – Customer MUST consider PPE of their own – and stay well back.

Customer to monitor arrival – and to open & close ALL doors – STEP BACK 2 metres – go in to separate room – & to clear a path to our work area.

Customer to remain at least 2 metres away from operatives at ALL times. Do NOT enter work area.

Customer to clear & clean work area PRIOR to us attending. NO kettles / toasters / towels etc.

Customer to provide hand washing facilities – and drying facilities – via disposable paper – Kitchen Roll ??

Operative will knock on door and then step back – 2 metres.

Operatives carry ;- Face Masks, Sanitiser Gel, Disposable Gloves & Anti Bacterial Wipes.
This is for THEIR safety. Operative will assess which – if any – of these they will use in a set situation.

Customers should consider whether they too should use PPE etc during our visit. Not compulsory.

Please DO NOT enter work area at any point.
Discussions can be had – but 2 metre Social Distance MUST be maintained at all times.

On completion – Our operative will provide customer with an update on works – NO SIGNING of works.

Customer should then open all doors etc and ensure a safe exit path – and again move away 2 metres – or in to other room.

Customer can then close their own front door – and then may wipe down surfaces where our Operative has been.

Kind Regards
Colin Donaldson
Managing Director
hiflow property services ltd

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