Customer Survey

Customer Details

Job Details

Did you experience any difficulty contacting us to report your job/repair?YesNo

When reporting your repair was the telephone representative polite?YesNo

When reporting your repair was the telephone representative helpful?YesNo

When reporting your repair was the telephone representative efficient?YesNo

Were you given a suitable appointment time?YesNo

Was the appointment kept?YesNo

If the appointment was not kept, was contact made to explain the delay?N/AYesNo

Was the repair completed or a temporary repair made during the first visit?YesNo

Was the engineer who attended tidy?YesNo

Was the engineer who attended polite?YesNo

Was the engineer who attended helpful?YesNo

Was the engineer who attended efficient?YesNo

Were you kept upto date with the progress of your repair / spares ordered?YesNo

Did you have to make additional calls to chase up the job or spares?YesNo

Were you satisfied with the repair?YesNo

How do you rate the service we provided?ExcellentGoodAverageBelow AveragePoor

Would you like hiflow to contact you? (required)YesNo