hiflow is a family run business having been established in 1990. We operate from 3 separate bases in Clydebank, Glasgow & Bathgate. This allows us to serve our customer base across the Central band of Scotland and beyond.Each day we operate in the following areas ;- Glasgow, Renfrewshire, Ayrshire, Lanarkshire, Edinburgh, The Lothians, Stirling, Falkirk & Stirlingshire.
We specialise in installation, fault finding, diagnosing
and repairing problems on all types of domestic heating boilers and on domestic plumbing networks.
We also provide an extensive joinery service, installing & repairing kitchens, flooring, doors, locks and all other general joinery services.
We provide a prompt, efficient and cost effective solution for all our customers. Our telephone, call management and invoicing systems are all fully computerised. This provides our customers with the best possible service, from initial contact, through parts ordering, job progress and leading on to job completion.
We aim to keep customers fully updated on the status of their repair.
They will have a comprehensive tool and diagnostic kit and a van stock relating to your repair.
Each vehicle has a “tracker” system installed which allows our staff to identify the nearest tradesmen to attend each repair. It also allows us to monitor a tradesmans progress throughout a working day.
In addition each vehicle has a Bluetooth “hands free” telephone answering kit installed. This allows our office staff to communicate safely with our mobile engineers, whilst on the move.
We work with many and varied customers and clients and we can adapt our systems to dovetail in to that of our clients.
We are happy to receive work by telephone, by fax, by e-mail, in person or via a web based portal.
Our clients include Housing Associations, Letting Agencies, Insurance Companies, Commercial Customers and over 2,000 individual Private Clients.
Customer are the lifeblood of our business and customer service is the single most important aspect of our business.
To this end ALL our staff receive a minimum of 2 hours training per week on customer service.
We will not always get it right, however part of our strategy is to accept & learn from our mistakes. We do not to have a blame culture.
We all play our part and we all accept responsibility.We will correct any mistakes ASAP.
We will offer our customer our sincere apologies and we will adjust and improve our systems, to ensure we do not make the same mistake twice.